| I can't find my password. What do
I do? |
| Your username and password were
emailed to you when you first set up your account. If you cannot find this
email, then click here to enter your email address and we will email your login
information to you. If you do not know the email address you registered with,
please contact us. |
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| How do I change my billing and account
contact information? |
| Login to your account, click the
"Personal/Billing Information" tab, and you will be
taken to a page where you can make any changes to your account contact and
billing information. |
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| Do I need to create a new account to enter
a new listing? |
| If you already have a Cityfeet
account, you can login to your existing account and click on the "Enter a New
Listing" button. Even if you have no active listings, your account will always
be active and you can manage your listings all in one place. |
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| How can I see the listings I've created? |
| When you first added a listing, you
created a listings account. You can login to view, edit or cancel current
listings or to add any additional listings. Click here to be
directed to the page where you can login to your account with your username
and password. |
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| How do I get a quick view of what my listing
looks like without doing a search on the site? |
| Login to your account and click the
"Preview" icon button next to the listing you'd like to view. This feature
enables you to see what your listing looks like to searchers on the site. |
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| How can I measure how successful my ad is
online? |
| Login to your account and go to "Ad Management" tab. Next to each listing you will
see an "Analyze" button that takes you to a page with reports for views and hits for your listing. |
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| How can I make sure my listing is shown at
the top of search results? |
| Login to your account and click on
the "Verify" button next to the listing you want to push to the top of search
results. Verifying a listing indicates that the listing is up-to-date and
places it at the top of search results. |
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| Will I be charged if I create a copy of an
existing listing? |
| Yes. "Copy" allows you to create an
exact duplicate of a listing that is already live. Once you click on the "Copy"
button, you will be taken to a page where you can edit the duplicate listing
and you will be charged for this new listing. The copy tool is useful if you
have two similar listings to post, i.e. different space in the same building. |
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| How do I make changes to my active listing? |
| Login to your account and click the
"Edit" button next to the active listing you want to make changes to. |
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| How often can I make changes to my listing?
Will I be charged for the changes? |
| You can make changes to your listing
any time, as many times as you'd like for no extra charge. |
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| How long will it take for my changes to
appear online? |
| Any changes you make to your listing
will update on Cityfeet.com and the Cityfeet Network of partner sites
immediately. |
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| How do I cancel my listing? |
| Login to your account, click the
"Cancel" button next to the listing you want to cancel. You may choose to
cancel your listing immediately or cancel at the end of the current billing
period. |
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| I want my listing to be cancelled at the
end of the billing term. How can I do that? |
| Login to your account, click the
"Cancel" button next to the listing you want to cancel, and select the "I have
not" leased/sold option. On the next screen, you will be given the option to
schedule to cancel your listing automatically before it renews. You will not be
charged for a renewal and your listing will remain live on the site until the
end of the term. |
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| I forgot to cancel my listing and it was renewed. What is the refund policy? |
| You have up to 72 hours to cancel and request a refund for listings that have been automatically renewed. No refunds will be given after that time. You must cancel your listings in your listings management account. Phone and email cancellations are not accepted. |
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| Where can I see the listing(s) that
I've cancelled? |
| Your Cityfeet account archives all of
your cancelled listings. Click on the "Cancelled" option under the header of the
ad type you would like to see. |
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| I want to list a property I've advertised
in the past. Do I need to enter the information again? |
| No. You can click the "Reactivate"
button next to the cancelled listing that you would like to advertise again.
You will be able to edit the listing before it goes live on the site and you
will be charged for the reactivated listing. For help in viewing cancelled
listings, see above. |
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| How do I keep track of all the email leads I
get from Cityfeet.com? |
| Login to your account, select an ad
type by clicking on the appropriate header tab, and click on the "Leads" tab.
You will see an archive of all emailed inquiries that were submitted directly
through the Cityfeet Network for any active listings. Once a listing is
cancelled, the leads are removed from the archive. |
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| Why do I see leads in my account, but I
haven't received any emails? |
| The leads that are in your account go
to the email addresses assigned to the specific listing. If your email is not
assigned to the listing, then you will not receive that email. The "Leads" section
in the account management tool was created so that even if your leads were
going to multiple emails, the leads could all be managed in one place. |
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| Can I find leads for listings I've already
cancelled? |
| No. Once a listing has been
cancelled, any leads that have come for that listing have been removed from
your account. If you need to find a lead for an archived listing, please
contact us. |
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